Green cleaning is not simply about replacing your current product with a biodegradable or milder cleaner. Green cleaning is about examining your entire cleaning processes based upon an assessment of spaces, products and practices to maximize cleanliness, both in terms of dirt germs, while at the same time reducing unnecessary hazardous cleaning chemical exposures to clientele, staff, and all visitors reducing the environmental harm of disposing of used chemicals.
This vision and challenge embodies the complete ECA Technology offering. ECA Technologies have developed a classic world class 3 phased service offering that provides an end-to-end solution for the client which includes:
- Pre-implementation Phase
- GAP Analysis
- requirements definition
- new processes and procedures
- Implementation Phase
- hardware installation
- implement new processes and procedures
- Post implementation
- hand holding
Requirements definition / GAP Analysis
The Project Manager (PM) confers with the organisation’s management to determine the high-level functionality that should be implemented to meet the defined business requirements of the ECA Technology solution. The requirements are used to determine the base and expansion of the complete solution that will be implemented and the scope of the project is set. Additionally due to scalability of the solution the number of geographical locations and user groups to which the device will ultimately be deployed, training needs and testing environments are specified for further costing purposes. The necessary hardware is ordered.
Once finalisation of this stage has been reached, the project leaders should have a high-level understanding of the expected functionality of the system, its architectural complexities, capitalising on the overlap with other projects including integrating Managerial, Operational, Social, and Technical project components. The Requirements Definition is then produced, which details planned functionality to be included, iterations, timelines, major deliverables and dependencies on other projects.
This step will be seen as a logical roadmap for the incremental delivery of functionality to the organisation’s end-users. It should take into account how the solution will interface with existing processes as well as how it can beneficially impact or be impacted by other projects being conducted within the enterprise.
This will then be incorporated into the Project Management Plan, forming an important communication tool that should be used both for project team guidance and for addressing user expectations.
Process and Procedure redesign
Many organisations need more than incremental change in existing hardware and new technologies to achieve their targeted outcomes. They don’t need to make existing processes more efficient or effective but need to identify fundamentally new ways to do business. In many cases, taking advantage of the opportunities provided by powerful technological advances or succeeding in increasingly competitive environments requires discontinuous change. Attempting to leverage technology or become more competitive without fundamental process redesign heightens the risk that significant investments in new technology or enterprise engineering will yield few if, any improvements in productivity and no return on a major financial investment.
Upon closer examination, more times than not you will find that where new technology is implemented it has been superimposed on existing work processes rather than adapting new processes. This creates the real possibility that significant investments in new systems will hinder rather than enable needed change. Procedure redesign is however the least ‘invasive” of the discontinuous change strategies because while it may involve streamlining of work flow, automation of activities, or improved information dissemination, it does not necessarily require replacing current organisational structures.
ECA Technologies Africa believes that “Technology permits changes in work, and work must change radically in order to take advantage of technology”. Technology provides the infrastructure and tools, which fundamentally change organisations, but management provides the strategic business vision that transforms technology into competitive advantage”.
ECA Technologies consider the implementation of a new system and the training of relevant staff as the most critical factor in determining the success or otherwise of a new system. No matter how unique and ground breaking the technology is, returns from the system results will not be fully realised if hardware is not installed correctly supported with world class Service Level Agreements (SLA’s) and staff members are not adequately trained.
The installation of the ECA Technology devices is very specific and shall be carried out by ECA Technologies Africa for a nominal installation fee.
All documentation and process design will consider:
- boundary constraints
- knowledge of client infrastructure
- integration with existing systems
- storage and distribution
- in-situ management and supervision
ECA Technologies Africa defines training as the communication and transfer of new knowledge, skills and changing of attitudes. The training process includes:
- assessing needs
- team and individual discussions
- observations of current behaviour
- defining ‘who to train’ and providing resource specific training
- setting of objectives
- provision of materials
- evaluation and follow up
Hand Holding and Support
Post-implementation is the formal review of a programme or project. It is used to answer the question: Did we achieve what we set out to do, in business terms and if not, what should be done?
ECA Technologies Africa believes this phase is an essential component of the benefits management process. It checks whether benefits, including these set out in the requirements definition and GAP analysis have been achieved and identifies opportunities for further improvement. Without it you cannot demonstrate that your investment in the programme of business change was worthwhile.
As this implementation project represents a massive cultural change for the client ECA Technologies Africa will stay on-site for an agreed number of days post-implementation and engage with the client and help users with new processes and procedures. This time will also be used to draw up final report back documentation defining issues or commitments still to be resolved, next phase activities and SLA.
Once a system has been installed the client will have access to the following on-going support services:
- help desk support during normal business hours
- new releases of software containing functional enhancements and new features
- regular classroom training
- consultancy and on-site training
- system, process and procedure audits